Privacy policy

iSophro is committed to protecting and respecting your privacy when using our mobile application and related website.

This Privacy Policy sets out how we manage information that can identify you, directly or indirectly (“Personal Information”) when you use our Services. 

1. Your Personal Information 

1. Data that you provide directly.

When you use our application, in particular when you create an account, connect to it, play our media content, you are led to fill in and thus provide us with certain information in the nature of Personal Data.

This information mainly includes

Personal Information necessary to register for our Services, namely your email address and password and for the creation of children’s profiles the first names (or pseudo) gender, and date of birth;

Personal Data that you provide to us in order to contact us, in particular via the online contact form, such as your email address, the content of your request and any attachments provided, your telephone number, etc. We may ask you for additional information when you report a problem with our Services, with a view to resolving this problem;

The IP address, device model, browser and language of the device you use to connect to the Services; A copy of correspondence (including email) you may send to us;

Where applicable, your email address for the purpose of subscribing to our newsletters. If you do not wish to receive marketing emails, follow the unsubscribe instructions included in each email sent. We will then remove you from our mailing list;

Your responses to any surveys we invite you to participate in, and the content of your posts on our Site. This information may be used for research and analysis of user behaviour in order to improve our Services;

Details of your visits to the Site and Apps and related use of the Services, including, but not limited to, traffic data, location data, resources accessed, weblogs and other communication data, if necessary for our own billing purposes;

Time spent on the Services, including a list of programs and sessions listened to and your preferences;

Public information from your Apple, Google or Facebook profile if you choose to connect to iSophro using these networks.

2. What we collect automatically

a. Personal Data related to social networks

When you connect to our Services via your Facebook account, we collect your email, name, first name, gender, and your Facebook ID, as entered by you when you created your Facebook account. We will also have access to some of the data in your Facebook account in accordance with the terms and conditions of use of the relevant social network.

b. Your use of our Services

Log files allow us to record your use of the Services. Our technical team gathers information from all our users in order to better understand your use of the Services and make improvements to better serve you.


During each of your visits, we may collect, in accordance with applicable legislation, information relating to the devices on which you use our Services or the networks from which you access our Services, such as your IP addresses, connection data, types and versions of Internet browsers used, operating systems and platforms, data concerning your browsing on our Site and our Apps, download errors, the content you access or consult, the advertising identifier of your device, etc.

To do this, we use cookies.

What is a cookie?

A cookie is a small text file recorded and/or read by your browser, stored in the cookie directory of your device’s hard disk (PC, laptop or smartphone), and deposited by the websites you visit. It contains a unique and anonymous identifier.

What cookies do we use?

When we provide Services, we want to make them easy to use, simple, convenient, useful and reliable. To do this, we use several categories of cookies:

Absolutely necessary cookies, to enable you to move around the Site and Apps and use their basic functionality. These cookies are essential for the use of our Services;

Security cookies;

With your consent, authentication cookies, which exempt you from having to provide your login and password each time you connect to our Services;

With your consent, cookies for personalising the user interface: these cookies make it possible to memorise a user’s preferences (first name, language preference for example);

With your consent, analysis and performance cookies that allow us to recognise and count the number of visitors to our platforms and to collect information about how they are used. This allows us to improve the way our Site and Apps work and more generally the content of our Services. These cookies also allow us to measure the effectiveness of our marketing efforts;

With your consent, sharing cookies on social networks: when you share content from our Services on a social network, via a share button, a cookie will be placed on your device if you have accepted this type of tracking. As long as you have not clicked on the share button and then clicked a second time on the desired social network, no cookie will be placed on your terminal. 

With your consent, advertising or targeting cookies to record your visit to our site, as well as the pages you have visited and the links you have followed. This information allows us to display relevant advertisements according to your interests, to limit the number of times you see the same advertisement and to help measure the effectiveness of advertising campaigns. They may be shared with third parties, such as advertisers, advertising agencies or publishers.

Cookies will be deleted by us after a period of 13 months from the date of their placement.

Placement of cookies by third parties

Third parties that we use to track your use of our Services or for marketing purposes may use cookies, which we do not control.

This Site uses Facebook Analytics and Google Analytics. For example, Google Analytics sets cookies to help us accurately estimate the number of visitors to the Site and volumes of use of the Services, to ensure that the Services are available when you want them and that your experience is fast enough. For more information on how Google Analytics handles this information, visit

We also use Google Adwords and Facebook Ads services as part of our marketing efforts. These services may set cookies on your device.

Similarly, when you visit a page with content hosted by a third party (for example, YouTube videos) or use some of the links to social networking sites (for example, the “share” button), these sites may place cookies on your computer.

We do not control how these third parties use these cookies or how long they keep them. We encourage you to check the privacy policies of these third party sites for more information on this topic.

How do we manage cookies?

When you first visit the Site or Apps, we will provide you with this policy and ask you to make a choice as to whether you wish to accept or decline the use of third party cookies to measure the audience of our Site and the performance of our online marketing efforts.

You can always change your choice by contacting us at hello@ 

Your browser settings also allow you to change the settings for accepting cookies.

If you choose not to accept the cookie, it will not affect your access to most of the content and features available through our Services.

2. Why do we use your Personal Information?

We process your Personal Data for the following purposes, which are justified by the performance of our contractual obligations and the satisfaction of your requests, which constitutes the legal basis for the processing concerned:

to enable you to access our Services and to provide you with the information and Services requested (including gift cards)

to provide you with customer support;

collecting your payments;

inform you of changes to our Services;

to enable you to use the interactive features of our Services if you so wish;

The processing of your Personal Data is also in other cases justified by our legitimate interest which then constitutes the legal basis for processing in the following cases:

to improve and optimise our Site and Apps, in particular to ensure that the display of our content is tailored to your computer or other device;

to compile statistics on your use of our Services in order to provide you with content tailored to your needs and to improve our Services;

to send you messages by email or SMS, in accordance with the applicable legal provisions, about services similar to those you have used or to send you occasional special offers about them in order to promote our Services;

to measure the performance of our marketing efforts for the development and maintenance of our business.

to manage notices, incidents, claims and disputes to enable us to establish, exercise or defend our legal rights;

Your Personal Data is also processed to enable us to comply with your requests for access, rectification and opposition rights, or for other rights relating to Personal Data. This processing is then based on compliance with our legal obligations.

Finally, the processing related to certain cookies (see point 2 above) or related to the reception by email is based on your consent. You may withdraw your consent at any time as this is the only applicable legal basis.

3. To whom are your Personal Data transmitted?

Personal Data is processed internally by duly authorised persons, within the limits of their respective responsibilities.

It may also be communicated to the following external recipients

financial organisations holding the accounts that have been moved;

competent administrative and judicial authorities, such as tax authorities, in order to enable iSophro to fulfil its legal obligations in this respect, to apply or enforce its agreements with you, or to protect the rights, property or safety of iSophro, our customers and any third parties;

judicial and legal officers in the context of their mission to collect debts;

4. How do we protect your Personal Information?

Personal Data collected by iSophro is processed by it, as the controller, in compliance with applicable data protection legislation (namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, – the GDPR -, as well as any subsequent regulations).

iSophro undertakes to implement technical and organisational security measures to ensure the protection of Personal Data against the risks associated with the use of information systems, and in particular unauthorised access to this information. Except in the case of disclosure of your Personal Data as described in point 4 above, we do not provide your Personal Data to any third party without your express consent.

All information you provide to us through our Services is stored on secure servers located in Europe. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Services, you are responsible for keeping that password confidential. To protect your information, it is necessary to choose and use strong passwords, i.e. passwords that are difficult to retrieve using automated tools and difficult to guess by a third party and of course not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not entirely secure. While we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to the Services; any transmission is at your own risk.

5. How long we keep your Personal Information

Your Personal Information is retained for a period of 10 years after you close your account or last use our Services if you have not closed your account, which is the applicable statute of limitations. This period may be extended beyond that time for the duration of any pending judicial or administrative proceedings.

However, once you close your account or after a period of two (2) years from your last use of our Services if you have not closed your account, your Personal Data is simply stored for archiving purposes in a secure manner to meet our legal obligations or, if necessary, to enable us to defend ourselves in court.  It is not shared with third parties or otherwise used.

6. What rights do you have over your personal data?

You have the right to obtain:

access to and correction of your Personal Data;

confirmation as to whether or not your Personal Data is being processed;

information on at least the purposes of the processing, the categories of Personal Data to which the processing relates and the recipients or categories of recipients to whom the Personal Data is disclosed;

the communication, in an intelligible form, of the Personal Data being processed, as well as any available information on the origin of the data.

You also have the following rights, within the limits provided by the applicable rules and subject to proving your identity

to request the deletion of all or part of the data or a limitation of the processing;

to object to the processing of your data;

make use of your right to the portability of Personal Data.

These rights can be exercised by sending an email to the following address: Do not hesitate to contact us at this address also for any further information on the content of your rights or how to exercise them.

You can access and modify your Personal Data at any time via your online account.

You also have the possibility to lodge a complaint with a supervisory authority such as the National Commission for Data Protection (CNPD) in case of breach(s) of the applicable rules on personal data protection.

The Services may, from time to time, contain links to websites of our partner networks, advertisers and affiliates which have their own privacy policies and we are not responsible for the use made by these sites of the information collected when you click on these links. We encourage you to review the privacy policies of these sites before submitting your Personal Information to them.

7. Children’s Privacy

Minors may use our Services dedicated to them, however use by minors must be made only under the supervision, control and consent of their legal representatives. We rely on parents and guardians to ensure that minors use the Services with an understanding of their rights and responsibilities as set out in the Terms of Use and Sale applicable to the Services (the “Terms”). If you are a legal representative of a minor and you give your consent to the use of the Services by the child for whom you have legal responsibility, you agree to be bound by this Privacy Policy and the Terms. 

8. Changes to our Privacy Policy

iSophro reserves the right to change or update this Privacy Policy, or any other of our policies or practices, at any time, and to notify users of the Services by posting the changed or updated Privacy Policy on the home page of the Site or App in question. Any changes will be effective immediately upon such posting. Your continued use of the Services constitutes your agreement to abide by the Privacy Policy as amended. In certain circumstances (for example, if we wish to use your Personal Data for purposes different from those stated in our privacy policy at the time of collection), where necessary, we will personally inform you and/or seek your consent.

9. Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 

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